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Because we truly know how powerful the work with our healers is and how impactful it can be, we are willing to give you a full money back guarantee if from some reason you weren't satisfied with your session.
In order to get your full refund, please send us an email with the details of your session (date, hour, therapy and healer) and the reasons why you were not satisfied at hello@thehealing.com.
TheHealing is a platform that aims to bring together quality therapists or what we like to call ‘Healers’ in order to offer alternative solutions to healing both physical and emotional pain. At TheHealing we truly believe in the power of each individual and the resources within that can help overcome existing challenges. Our aim is to help improve the human condition and empower individuals with specific tools.
TheHealing offers a wide and varied range of therapies to best meet your needs. These fall into four global categories :
- Energy Work and Mindfulness
- Nutrition
- Coaching and Mind Training
- Astrology
As the platform lives on we will continue to bring you new therapies and therapists as innovation in alternative medicine is extraordinary. Stay tuned.
Our healers are all trained and certified to the highest standards of their disciplines in alternative medicine.
All our therapists go through a careful screening and verification process supervised by our own technical teams and co-healers. Our goal is to ensure the best quality for our community and it is important that we make sure we bring you only the best. We meet our healers and test their skills based on a list of criteria before we bring them to you.
Because we believe you deserve the best, we focus on bringing the best there is worldwide. We look for the 'jems'. The healers who have that very special something and who have helped many before you overcome great challenges.
We offer our services to help you improve your everyday life, your mindset, your relationships and your physical condition. We seek to help you reach a state of homeostasis and balance to improve both your mental and physical health and truly enjoy the gift of life.
The different pricings take into account several variables, namely the nature of the service, the seniority and expertise of our therapists, the duration of a session and the type of work that is done.
The steps are easy to sign up and create an account. You can sign up by answering a few questions that will help us offer you the best service catered for your needs. If you feel lost you can also choose to take a personal survey that will help you select the therapy that is best suited for you.
There is no obligation to create an account to scroll through the platform and discover our therapies and healers. Once you decide to make a booking we ask you to sign up with your email so we can send you the links and information for your upcoming session. When you make a booking, you will be automatically directed to a sign up page. Once you have completed your sign up, you will be redirected to your booking summary and the payment portal.
At TheHealing we are a 100% digital platform. The sessions with our Healers happen on zoom. You will be sent a zoom link by email as soon as you confirm and pay your session. A usual session on TheHealing begins with an understanding of the patient, as well as his needs.
TheHealing provides you with an online messaging service that allows you to stay in touch with your different therapists in order to answer all your questions.
Once your registration is complete and your profile is created, you will be able to message any therapist of your choice on the platform using the messaging icon.
Our platform is structured to be fully accessible via mobile media.
Your messaging system is accessible to you at any time and contains all your history.
Several studies including that conducted by the University of Alberta show that online therapies are just as effective as physical therapies. They are also more practical and accessible offering a certain comfort making them easy and impactful.
Once registered with TheHealing, you will have access to the platform and its content for life. As for the therapies, they can vary from one hour to ninety sessions depending on the therapy chosen.
You can edit your bookings in the manage your bookings section. You can either reschedule a booking or cancel an appointment. For a full refund please cancel your appointment at least 48 hours before the date and time of your session. For cancellations 24 hours prior to the day and hour of the session you will be refunded 50% of the total amount. Less than 24 hours prior no refund is made.
For all sessions booked for a date beyond 3 days, the booking is confirmed immediately as per availability. For sessions booked less than 3 days and more than 24 hours from the time of booking, you can go through with the booking but it will remain pending while we give time to our healers to confirm the booking. This is to ensure we offer the best quality service and that there are no calendar mix-ups at such short notice. Once the healer approves, you will receive a confirmation email with the Zoom link, and the date and time of your session. In case the therapist is unavailable you will receive an email notifying you that the booking cannot go through. Should the healer not confirm your booking, you will be fully refunded.
Our platform does not deal with payment. We pay an international professional payment gateway called Stripe which treats all the payment transactions that are made on the platform. Stripe is one of the most renown payment gateways worldwide and guarantees 100% payment security.
Thehealing.com follows a strict private data protection security protocol in order to best preserve the confidentiality of all our patients. You can find out more by reading our cookie and privacy policy.
Although all of our patients benefit from maximum protection when it comes to their privacy, you have the right to perform your session in total anonymity by keeping your camera switched off during the zoom session. Some healers may need you to switch your camera on to perform their healing but for most therapies this is not mandatory although recommended.
If you are a user and have further questions, please send us an email at hello@thehealing.com.
You are a passionate and skilled therapist, multidisciplinary or specialized, you want as many people as possible to benefit from your skills, join the TheHealing team by signing up as a healer and following the simple and easy onboarding steps. You can also fill in the contact form or send us an email at contact@thehealing.com.
If you wish to delete your account please send us an email with the reasons at hello@thehealing.com and we will delete your account.
